All orders made through our on-line store are subject to the general terms of the Sale of Goods Act (1968), the Data Protection Act (1998) and the Distance Selling Regulations (2000) and all subsequent amendments and modifications, but all transactions are undertaken in accordance with the following terms and conditions. Your statutory rights are not affected by these terms.

General Terms and Conditions:

1. Colchester Homebrew Supplies (hereafter known as CHS) is a trading name of Astra Despatch Ltd, a company registered in the UK with company number: 4347477 and VAT No: 788 3697 51. All references to "CHS", "we", "us", "our" apply to both CHS and Astra Despatch Ltd 
2. CHS trades (both on-line and as a physical store that can be visited Monday-Saturday during our standard opening times) from Astra Despatch Ltd's registered office at Unit C4, The Seedbed Centre, Wyncolls Road, Colchester, CO4 9HT. Tel/Fax 01206 854457. email: andy@colchesterhomebrew.co.uk
3. All images used on this website are for illustrative purposes only. The manufacturers may have altered their packaging since this site was developed, but you will always be supplied with the most recent product that we have available.
4. We accept payment for on-line orders by cheque, bank transfer, all major credit and debit cards (via the paypal secure payment gateway) or paypal. Visitors to our store can pay by cash, cheque, credit or debit card. Please contact us by phone, fax or email if you wish to pay by bank transfer.
5. All on-line orders will be processed as quickly as possible, dependent on the method of payment used and subject to clearance of funds, and will be despatched within 1-2 working days. Our cut-off time for orders to ensure sameday despatch, Monday to Friday, is 15.00hrs. Any orders received after this time or over the weekend will not usually be processed and despatched until the next working day.
6. Our postage and delivery charges are constantly monitored to ensure that they provide the best possible value and flexibility. Our charges are made up of two elements, the postage/courier freight charges, which are passed on at cost, and an amount to cover the cost of packaging and administration. Having spent over 20 years in the transport industry, we always strive to ensure that your items are properly packed, however we will always endeavour to re-use/recycle packaging, both for environmental reasons and to maintain our low cost base. Please do not be surprised or offended if it appears your nice new brewery has been packed in low grade packaging rather than nice clean boxes that you may well end up throwing away. You can check our basic pricing matrix by viewing  our "Delivery Charges" page. 
7. As CHS also operates as a "live" shop, there may be occasions in which an online order is placed for an item which has become out of stock before we have had an opportunity to update the online stock levels. If this is the case, we will contact you via phone, fax or email you and ask your instructions before progressing with the remainder of your order. CHS will not routinely substitute any items without your permission. Even with your permission, CHS will only ever substitute items with items of equal or higher value.

Cancellation and Returns Policy:

1. CHS does not supply goods "on approval". Please be absolutely sure that you want the goods before placing an order. Items can easily be removed from your shopping basket at ANY TIME until the point of processing your credit or debit card payment.
2. If, after ordering, you decide that you no longer require an item, you can cancel any part/all of your order at ANY TIME up until the point that CHS despatches the goods to your registered address. You should contact us immediately by phone or fax to determine whether or not the order has already been despatched. CHS will not accept cancellations by email or SMS text messages. If you have paid by cheque or bank transfer, CHS will arrange a full refund or issue a credit note to cover the full order value. If you have paid by credit or debit card or by paypal, CHS reserves the right to make a charge to cover its paypal or payment gateway processing costs.
3. If you wish to cancel your order AFTER receipt of the goods, you must advise CHS immediately and return the unwanted item/s at your expense within SEVEN DAYS of receiving it. You must ensure that any returned item is appropriately packed and insured for the transport method used. Please contact CHS to obtain a Returns Identification Number (RIN) prior to returning the goods. CHS will arrange for a refund or credit note to be raised up to the value returned item/s. In the event of the full order being returned, a full credit or refund will be issued less our original transport costs and payment processing charges.
4. If the return of an item reduces the order value from one at which free delivery was provided (ie over £65.00) to one at which transport charges would have been incurred, CHS reserves the right to reduce any refund or credit note by an amount equivalent to whatever transport charges would have been incurred had the item/s not been included in the order.
5. If CHS has shipped an incorrect item you have the right to return it and receive a full refund for its value. Please contact CHS for a RIN and to arrange collection at CHS' expense. Should you choose to return the goods without obtaining a RIN, CHS will NOT be responsible for any transport charges you incur.

Privacy:

1. CHS, and its parent company Astra Despatch Ltd, take personal privacy very seriously. Astra Despatch Ltd is registered with the Data Protection Agency and collects, stores and uses personal information from its customers in accordance with the scope of its registration.
2. Any personal data collected on this site is only used for purposes of invoicing and internal marketing. It will NEVER be issued to ANY third party for any use at all, except if required and/or properly requested by any government agency or authority.
3. Any credit card or debit card details are provided to our payment gateway provider and not to CHS or Astra Despatch Ltd if ordered on-line. If ordering directly from our physical shop, either in person or via the phone, email (not recommended) or fax (not recommended), CHS will not keep any record of the card details once the transaction has been entered into the payment gateway.

Other Issues:

1. All prices on this web site include VAT at the appropriate rate and are the prices that would apply were you to visit CHS at its trading premises.
2. All photographs are included in order to represent the essential nature of the items on offer via the website and in store. Our suppliers often change their packaging or vary the items within kits and, from time to time, we may display old images of their products until we manage to produce new photographs and update these pages. We will always send the most up to date item available.
3. These terms and conditions are applicable from 1st December 2008 until further notice, but are subject to change at any time, without notice.
4. All descriptions are believed to be accurate, E&OE