Our Main carriers, APC, are one of the more reliable of the UK's Express Parcel services, but they are, sadly, also one of the more expensive and have a selection of non-negotiable surcharges that they add on to their basic charges when carrying items that are fragile, bulky or heavier than 20kgs. Their basic first weightbreak charge, which covers up to 20kgs, is around £7.99+VAT, so I subsidise every order to make your carriage charge more acceptable. I am however unable to also absorb the additional charges they impose for fragile and bulky items. This currently* stands at £1.50-£2.50 per item (depending on size + fragility) to cover both the extra packaging that I have to provide to try and keep the items safe and the charge that they levy. (*October 2022)
Items travelling on these services are handled much more considerately than those travelling through the automated sorting systems, but damages do still sometime occur. In these circumstances, I am unable to claim any form of compensation or free carriage to provide replacement items, so If damage occurs to your shipment, I will refund the cost of the damaged items within the shipment, but will not routinely issue a full replacement. All orders shipped using the "Fragile/Bulky/Heavy" service are only shipped on the understanding that you accept this condition of carriage.